Refund policy

At this time, we do not offer returns or exchanges. All purchases are final sale.

 

We strive to provide an excellent experience for our customers each step of the way when shopping with Salon on 30th Shop. We carefully package and document the shipping process of each order to ensure that you receive the correct items, and that they arrive to you safely.

Please inspect your order upon reception and contact us immediately at shop@salonon30th.com if the item is defective, damaged, appears to have been tampered with, or if you receive the wrong item, so that we can evaluate the issue and offer a solution.

Please provide your order number, photos of your products, and any information describing the issue. We may request additional information.

 

Orders cannot be modified after they have been submitted. Please carefully review your products and total purchase amount, and verify that your shipping address is entered correctly ahead of placing your order. If you need assistance, please contact us at shop@salonon30th.com.